Patient opinion matters, period. Negative feedback always find their way to the complaints department, or "Patient Liaison/experience" is the new term for it at Eastern Health, I think.
Positive feedbacks? No fat chance of them getting anywhere but the ether.
So I was delighted to learn about this www.patientopinion.org.au. It is genius. In fact I'm so excited that I've already spoke to the Unit Manager. I'm determine to get some posters up in the wards, and have little cards ready whenever anyone "thank" us for our care!!
