Communication

It is a pleasure to watch/listen to a good doctor-patient communication happening in action and it is a shame that doctors do not often have the chance to witness their peers in action. 

Recently, there have been so many unsatisfied patient families in my ward.

What we often forget is, it is really not the content of the information that will be remembered, but how your interact with them.

A neurologist in town often uses the "mother's rule" in his talk, and yes, it is the impression that matters most of the time - not the content.